Return & Exchange Policy – PACKB by Siya Enterprises

Updated: 2024-04-12

Overview:

PACKB strives to ensure your satisfaction with our products. We offer a 7-day return/exchange policy for eligible items purchased online. Please review the details below to understand our policy and process.

Eligibility:

• Products must be returned within 7 days of delivery.
• Products must be in original packaging, unused, and undamaged.
• Include all accessories, items, and parts received with the product.
• Returns for reasons beyond our error require a Return Merchandise Authorization (RMA) issued by our customer service team.

Eligible Reasons for Return/Exchange:

• Damaged or defective product upon receipt.
• Product does not match description on our website or quotation.
• Wrong color, size, or quantity received.
• Missing accessories, items, or parts.
• Wrong item sent by PACKB India.

Ineligible Products:

• Customized or made-to-order products.
• Products marked “non-returnable” on the website.
• Products no longer needed by the customer.
• Used or damaged products due to customer negligence.

Return Process:

1. Contact: Email our customer service at wecare@packb.com within 7 days of delivery to initiate a return or exchange.
2. RMA: Provide your order details and reason for return. We will issue an RMA and return instructions.
3. Shipping: Securely pack the product in its original packaging and return it with the RMA to the provided address.
4. Return Shipping: Customer responsible for return shipping costs, except for issues caused by PACKB.
5. Inspection & Processing: Upon receiving and inspecting the returned product, we will process your refund or exchange.

Refunds:

• Refunds will be issued for the product value only, excluding shipping costs.
• Refunds will be processed in the original payment method within 2-3 business days.
• Processing time may vary depending on your payment method and bank.

Exchanges:

• Replacement products will be shipped once the returned product is received and inspected.
• You will be responsible for any additional shipping costs associated with the exchange.

Non-Eligible Returns:

PACKB reserves the right to refuse returns or exchanges that:

• Don’t meet eligibility criteria.
• Are requested after the 7-day window (subject to approval and restocking fees).

Contact:

For any questions, please contact our customer service team at wecare@packb.com

Note:

• This policy is subject to change without prior notice.
• By requesting a return or exchange, you agree to these terms and conditions.